Financial firms that receive the most complaints from customers will be named and shamed for the first time this summer, under new plans announced by the watchdog.
Complaints against financial providers have risen steadily during the recession. Hannah Ricci looks at our top 10 complaints and shows how best to go about getting a resolution.
Nearly nine million complaints were made against financial services firms between 2006 and 2008, driven by grievances against current accounts and mis-sold mortgage endowments.
Complaints about financial companies hit a record high in the last financial year, with disputes about mortgages, credit cards and insurance jumping by up to 84%.
The competition watchdog has found that the cost of payment protection insurance alongside retail loans for catalogue items such electronics or furniture is still too expensive.
