Articles tagged "consumer rights"

A right Royal rant

By: laura staples on Dec 15th, 2011

consumer rights

OK, so Christmas is coming. That means one thing. T'is the season to queue up for hours in your local Post Office!

Laura Staples's blog

Are multimedia bundle deals always the best way to go?

Last updated: Nov 14th, 2011

Feature by Nathalie Bonney

Paying for all your multimedia services from one provider might well save you some cash - but unfortunately, bundling is not all plain sailing.

Know your consumer rights when retail brands go bust

Last updated: Sep 15th, 2011

Feature by Harriet Meyer

The UK high street has been a casualty of the credit crunch. So what do you do if a shop you've ordered goods from goes under?

Five steps to complaining

Last updated: Aug 23rd, 2011

Feature by Nathalie Bonney

Don't be beaten by poor service or shoddy purchases - follow our five steps to make sure your complaint is heard.

Super complaint

Last updated: Aug 2nd, 2011

Glossary

A complaint made in the UK by a government-approved watchdog or consumer organisation on behalf of consumers which is then fast-tracked by the Office of Fair Trading (OFT).

Small claims court

Last updated: Aug 2nd, 2011

Glossary

Courts that sit in England and Wales (Sheriffs Court in Scotland) and used by the public to resolve most consumer and personal-related disputes. “Small claims” refer to action where the monetary value involved is £5,000 or less. You can claim for faulty goods or services and even for wages owed and also bring a personal injury claim, as long as the value is under £1,000.

Ombudsman

Last updated: Aug 2nd, 2011

Glossary

If you’ve have a complaint about a financial service product you have bought but the company you bought it from refuses to resolve your problem after eight weeks, the Ombudsman can help. The Ombudsman will investigate and resolve the matter. The Ombudsman is independent and its service is free to consumers.

Cooling-off period

Last updated: Aug 2nd, 2011

Glossary

The period of time you’re allowed, after signing an agreement, to cancel it without incurring a financial penalty. Financial products including banking, credit, insurance, personal pensions and investments are subject to a 14-day cooling-off period (this is 30 days in the case of life insurance and personal pensions).

Claims management companies

Last updated: Aug 2nd, 2011

Glossary

Regulated by the Claims Management Services Regulator since 2006, claims management companies offer advice and legal services in respect of claims for compensation, restitution, repayment for loss, damage or negligence. To many, the term is merely a polite euphemism for “no win, no fee” law companies. If you feel they offer services you need, approach with care.

Do you know your consumer rights?

Last updated: Jun 16th, 2011

Feature by Sally Hamilton

It pays to know your consumer rights before you make a purchase, so you don't accept items you're not happy with or end up with goods you can't return.

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