Scam Watch - the Amazon scam

Several readers have alerted us to a scam email in circulation purporting to be from Amazon.

These phishing emails are set out to look like a receipt from the company and titled "Your order from Amazon". They look genuine and will typically include the customer's contact details along with the company's website and logo and details of a recent purchase. This is usually for an expensive product and will direct the customer to the Amazon website via a link in the email to apply for a refund.

But because it's a scam email this is not the official company website but a cloned site managed by a scam artist and created to trick people into giving away personal details. Once you've entered your details you are arming someone else with the information needed to potentially empty your bank account or steal your identity.

If you receive a suspect email you should get in contact with Amazon, through the company's official website, and it will be able to investigate this and change your password if necessary.

As with all scam emails, Amazon says it will never ask for personal or financial details via email and says you should never respond to any email messages which ask for these details or open any links within an email like this.

If you receive a suspect email you can forward this to to be investigated. Once you've sent this on you should mark it as spam in your email inbox and delete it.

Phishing scams

"Latest statistics indicate that around one in every 448 emails is phishing spam designed to trick you into sharing you personal details, either by taking you to a clone website or by downloading malicious code to your computer or smartphone.

Whatever follows is likely to cause you a major headache," says James Jones, spokesperson for Experian.

"The fraudsters' main weapon is consumer apathy, so our best defence is vigilance. It's an over-used saying but, in this day and age, it really is better to be safe than sorry," he adds.

If you think you've been scammed get in touch by leaving a comment below or emailing us on and let us know exactly what has happened.

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Your Comments

These emails drive me mad. I find if I inspect element or view properties I can quickly spot a rogue email or site address. 

1 in 448 e-mails are phishing spams?  That sounds like a serious under-estimate.  Judging from my in-box, I'd guesstimate at least 1 in 10.  The most annoying ones I receive purport to come from TalkTalk.  TalkTalk is my broadband provider and my main e-mail address is  I do get e-mails marked "Suspected Spam" and some marked "Virus removed", but genuine TalkTalk seem quite happy to aid and abet fraud TalkTalk; and the genuine TalkTalk customer annoyance department is just not interested in trying to prevent their customers falling for scams.

To what extent are scammers aided by the fact that Amazon allow purchases without re-presenting card data?  They are one of the few companies that hold on to one's card details for future and repeat purchases.  I can't help but suspect that this retention may help fraudsters and scammers. 

MOST companies retain credit card information for regular customers! You can't blame Amazon for that!
The best way would be iff all companies had a similar email address to reporst scams such as scam@domain. As it is, you have to spend some time searching their website to find the email address to report the scam.

Amaxon should be penalised for allowing people to sell fake goods through their site instead of allowing customers to end up with an over-priced fake item , it's poor customer service from amazon to let consumers bear the brunt of yet another online scam.