How to get a refund on faulty goods
If you buy an item that later breaks, it can be hard to know when to chase the manufacturer for a refund and when to pursue the retailer. Rebecca Atkinson explains what your rights are when it comes to faulty items.
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My wife bought a Toshiba Laptop from Tecso Direct. It is about 6 months old and while surfing the net the screen turned "cracked and unreadable" Tesco Helpline is unhelpful saying its accident damage. Where do I go from here - a new screen without fitting is over 20% of the cost of the laptop.
Regards
R I Wilson
BOUGHT a robi RBC305BSA s/N0803003267 IN 2009 DOSE NOT WORK WERE CAN i GET IT REPAIR mY POSTAL CODE CF36 3QB
I bought a hoover and a microwave from Tesco direct, both are faulty.
I'm pretty clued-up up on my legal rights and ultimately get problems sorted. But recently I have been annoyed by retailers who refuse to offer any help or assistance when electrical goods fail just after the warranty expires.
The latest example is a set top box from ASDA which failed 14 months after purchase. I still had the receipt but they were 'unable to help' either at the store or when I referred to central customer complaints.
I would have been happy with, say, a reasonable discount on a replacement but it seems that 1 day after 12 months you get nothing. I know there has to be a limit somewhere but we don't buy electrical goods, solid state and not exposed to any adverse conditions, and expect to replace them every 15 months or so.