Have you had a bad customer service experience?
If you've ever been left seething after experiencing bad customer service, then it's time to get your own back. Rachel Lacey explains how the Moneywise Customer Service Awards aim to celebrate the best financial firms - and root out the worst.
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Lloyds TSB Airmiles Duo Credit Card - appalling especially for American Express which advertises on service!
1_ Phoned to activate card - assured it had been then had to phone a week later as no transactions were going through, Told at that point no record of me ever having called
2_ Requested full monthly direct debit. Assured this was set up. Surprise no money taken - nothing set up when I had to phone back
3_ Letter of Complaint IGNORED! Completely IGNORED! Told that complaints had to be in writing - I guess as these are the easiest ones to IGNORE
4_ Almost 5 months on, three phone calls at least - still no airmiles voucher promotion despite repeated assurances with specific dates as to when it would be credited.
5_ Card now cancelled, requested to speak to Customer Relations told that I need "Concerns" department but that now my card was cancelled no response could be guaranteed.
Don't bother....
It has to be British Gas - only thing that amazes me is that they're still in business - appalling treatment by their customer services.
I've had a number of issues, including (but certainly not limited to): incorrect billing, totally unrealistic estimates, dropped calls, total confusion of staff, refusal to lower direct debits despite the fact I live alone, arguments over refunds due to the fact they have loads of my money as they won't lower my direct debits.
Abbey/Santander:
I had a debit card transaction declined so I phoned Santander and could not get the message across to the woman that I simply wanted to make a payment over the phone to a 3rd party using my card. I asked to speak to someone else and she told me I'd have to phone back to do that! I asked to speak to her supervisor and she eventually agreed - I was then left on hold for another 20 mins before I gave up.
T-mobile thro'Carpone Warehouse on a ccmbi ccntract.In a way it was my fault as I listened to a salesman and fell for words I did not understand.Never again.No more contract mobiles as they are too expensive for me.Ican use my computer and also with special people I love to write letters.
Carphone Warehouse had no recollection of my contract as T-Mobile had me on a high tariff which I tried to get out of but could not.
Before this I was with Vodaphone for years on a 'pay as you go' and home phone line.No problem but these 24mths and 18 moths contracts are a rip off.
Read on one of my EU EMAILS that tha EU are due to stop these long monthly contracts.
Will not bother me anymore as Iam never having another one.
Total rip off for people like me.
every time i go into my bank SANTANDER its terrible customer service long queus with only 1 cashier on.
recently got a Tesco credit card but despite reading their advertising it failed to mention that your credit limit is restricted and is only reviewed after 12 months.
be warned
Budget car insurance I have been trying to conntact them for the past 8 days on average of 3 hours a day on hold worst customer service I have ever had
DIRECT LINE MOTOR INSURANCE CUSTOMER RELATIONS ON HOLD FOR 3 HOURS................ARGHHHHHHHHHHHHHHHHHHHHH