Consumer rights

  • Has O2 lost the plot?
    Lost phone

    Moneywise fights for the rights of a reader who wasn't paid out by O2 when he lost his phone despite paying for accidental loss insurance.

  • Sort it out, TalkTalk

    Are you struggling to resolve a dispute with a company? We promise to do whatever it takes to get to the bottom of your problem. If you've been treated unfairly by your bank or are owed compensation for shoddy service, send us your complaint and Moneywise will take up the fight on your behalf.

  • The 'un' Co-operative Bank

    Are you struggling to resolve a dispute with a company? We promise to do whatever it takes to get to the bottom of your problem. If you've been treated unfairly by your bank or are owed compensation for shoddy service, send us your complaint and Moneywise will take up the fight on your behalf.

  • How to get a refund on your unwanted Christmas gifts
    unwanted gift

    Christmas is the time of giving and receiving, but what happens if you don't like some of the gifts you get? We show you how to get the money back on those unwanted presents.

  • How to deal with cold callers
    MWTV

    Companies that use cold calling tactics are annoying and stressful but there are steps you can take to stop them. Rebecca Rutt looks into how you can escape from the cold callers and where you can go to complain about them.

  • How to get a refund on online purchases

    Internet shopping is great for convenience, but when something goes wrong and you need some assistance, it can feel as though you're up against a brick wall.

  • What happened to my flight?
    plane

    Last minute flight cancellations, due to unforeseen circumstances are often nobody's fault, but is that a reason not to get an explanation? Moneywise fights for your rights.

  • Know your consumer rights when retail brands go bust
    Store closing sign

    The UK high street has been a casualty of the credit crunch. So what do you do if a shop you've ordered goods from goes under?

  • The Olympic ticket sham
    MWTV

    If you've missed out on getting Olympic tickets there are still some options. Rebecca Rutt discusses the flaws in the system and what options you now have.

  • Good customer service does exist
    MW TV

    We all love to moan about bad customer service - but what about those shops that go the extra mile for you? Cathy Adams reveals her recent experiences.