Consumer rights

Store closing sign

The UK high street has been a casualty of the credit crunch. So what do you do if a shop you've ordered goods from goes under?

  • unhappy customers

    Don't put up with poor service, follow our tips to get your complaint fixed.

  • Post boxes

    What are your legal rights if your post is lost or damaged? Legal expert Ingrid Gubbay offers some advice.

  • Moneywise advises you the best ways to complain about your service provider.

  • Too many people don't complain because they feel embarrassed or can't be bothered, but you shouldn't let firms rip you off or get away with poor service. Find out how to make a successful...

  • Rogue trader

    We've all heard horror stories about cowboy builders and shady electricians, but if they cross your path what can you do?

  • Number eight

    Have you ever gone to return poor or faulty goods only for the shop to simply dismiss your complaint? Stay one step ahead of the retailers by following our eight simple rules to returning...

  • Five-minute guide

    What are your rights as a consumer when things go wrong? Find out in Moneywise's five-minute guide to consumer rights.

  • Woman complaining

    Too many people don't complain because they feel embarrassed or can't be bothered, but you shouldn't let firms rip you off or get away with poor service.

  • From shoddy restaurant service, to rude and unhelpful shop staff, there is a myriad of reasons why complaining to management or customer services is necessary. Yet, more often, people only whine...

  • help in snow

    Snowy weather conditions has once again brought the country to its knees with treacherous road links, suspended rail services and closed schools. What are your rights though, if you cannot get...