Which financial company offers the worst service?

The result from Moneywise's fourth Consumer Opinion survey is now in. Watch this video to find out which company you think offers the worst customer service.



Your Comments

Actually went into branch and personally told RBS was going on holiday to SE Asia and so would be using current a/c card there.  When there blocked! No cash 2 days!  Panic!   Difficulty getting through on phone.   £25 telephone call later,  first told me nothing wrong then delved further (20 minutes) then unblocked!!  On return, complained and offered £50. compensation.  Did not receive so complained again.  Offered £75.  Again, didn't receive.  Complained yet again, finally received £100.  Took three letters and five months!! Terrible customer service/communication.  Cocky telephone operators on telephone banking (no disrespect to all Scottish people - just bank staff on phone).  M