How to deal with cold callers
Companies that use cold calling tactics are annoying and stressful but there are steps you can take to stop them. Rebecca Rutt looks into how you can escape from the cold callers and where you can go to complain about them.
I used to get cold calls all the time from sales people telling me I've had an accident, flogging things or guilt-tripping me into giving money and it was so frustrating.
To escape them I registered with the free Telephone Preference Service. I used to work in a call centre and the only rules were not to call anyone on the TPS list. But even this was waived at times.
We were given minimal training and encouraged to Google companies on mass and call their staff, with no idea if they were on the TPS list or not.
But you do have some power.
If you get called and you're on the list, take down the time and date, get the firm's name and ask for a telephone number. You can then go to Ofcom. They've got an online complaints form and can take up your case and could fine the company.
Also check the small print when entering your phone number on anything and tell companies you don't want to be contacted by phone. My cold calling days are over but there's no excuse for companies doing this. Be aware, fight your corner and stop being bullied by the cold callers.