I nearly fell for a phishing email to get to my paypal account but realised what I was doing fast enough to change my password before it was hacked.... a very close thing as the emails are very convincing and can catch you out if you're busy and don't read them properly... a lesson learnt..phew !!!
You can read some examples of phishing emails relating to bank accounts on my Moneywise blog.
I was cold called on phone from The Money Club & offered a free 4 week trial of their discount shopping (claimed to supply at trade prices). I agreed to trial provided it started a month later, however they took an immediate direct debit & I am currently fighting to get a refund since they refused & do not answer my letters. I am advised to contact Trading Standards/OFT to investigate.
My credit card was used to buy plane tickets with a large airline about 5 years ago when I didn't even own a passport!! The credit card company checked my signature against the signature used to buy the tickets and they didn't match so I got my 500quid back.
Then last year my fiance got a promotion and the first month we were expecting a nice amount of money in our bank account, it was actually less. Barclays sent me a letter saying they'd refused 4 transactions in Canada as they suspected fraud and to call them to let them know if it was or not. I called to say I wasn't in Canada and must be fraud, and that morning they had already allowed this person to withdraw my money. I got it back in the end, but I was very angry they did that to me and left me without money.
Got "done" online two years ago. Checked my current account and was amazed to see it had a lot more in it than I thought. Phoned the Halifax who said it looked like a problem and the account would be suspended immediately and ask me to go in the branch the next day to sort it. When I got into the branch I discoverd the account was now empty and the fraudster had used my notional overdraft limit as well. The Halifax very quickly found out why I had seen a lot more in it than I had thought, he had emptied my two deposit accounts into the current account!! Sadly althoug I was told that the account would be immediately suspended the night before, this had failed to happen and the fraudster had set up a standing order to empty my account overnight into one of his. Owing to data protection the Halifax were not allowed to trace the fraudster, despite knowing his bank account details! The good news was that the Halifax immediately cancelled all my accounts, set up new ones and put £1000 in to the current account for my use. Within two weeks I got a call asking me to go into the branch where they went through all my accounts and all the money had been replaced by themselves under their guarantee, even making sure that I did not lose any interest!
When I couldn't sell my house in the last housing depression, I moved away and after a year I rented out my home. Even after having had a redirection on for a year the tenant received and opened unsolicited mail from banks and catalogue companies and applied for credit cards and catalogues in my name. She succeeded in getting two catalogue accounts.
The first I knew is when I evicted her and got letters threatening legal action. My credit record was in tatters! It took three years to put the record straight and even then only after I went to my MP! I had a tenancy agreement with her and I had proof I had been living in a different county but the debt collection companies were insulting and wouldn't listen to reason. I even asked the police to step in as this was obviously fraud, they visited the lady in question and she was such a convincing liar that they were convinced it was me that had ordered the clothing from the catalogues! I was at that time a size 12 and she a size 18 I had an 18 year old daughter and she a 5 year old son. Even pointing out to them the sizes and type of clothes ordered didn't make any difference to my case!
The relief after 3 years of getting my credit reference back was short lived as 3 years after that, again the debt collection companies started chasing me! It took months of stress and letter writing to sort it out again.
The most upsetting thing about all of this is that this woman got away with it all. The police would not prosecute because I was not the injured party, the credit card companies where and they refused to prosecute! The law must be changed so that these people are brought to justice and senders of unsolicited mail must be held accountable!
I was selling an electric wheelchair for £1200 in Loot and a guy contacted me saying he would buy it.
I sent pictures to him and he said he wanted to buy it and to add £50 to the price to secure the sale.
He said he would send me a cheque for £2880 and I was to cash the cheque and pay the carrier with the remainder.
I received a cheque for £3880 and contacted this Eric Roberts who wanted me to cash it all and send remainig cash to him via Western Union.
I contacted the Police who asked me to put the cheque into the bank, the cheque was returned. The Police gave me an incident number which I gave to my bank to be passed on to Fraud Investigation Department.
A few years ago I purchased 2 backdated copies of a well known newspaper who's office was in Glasgow. This was the first time I had ever given my card number out to anyone as I always used a cheque to buy things.
The amount for these backdated papers was for £3. A week after I had done this I got a phone call from The TSB bank (where my account was) from their fraud department asking if I had purchased a number of goods totalling £10,000 in Glasgow. I was angry but I could tell the fraud department excately who had used my card (someone in this newspaper office).
I also phoned the newspaper office and enquired how safe was it to give your card number to them and the manager told me it was very secure so I informed them what had happened and that the fraud department was going to be giving them a visit.
The manager actually thanked me for bringing this to his attention as they didn't want thiefs working there.
I got my £10,000 put back into my account no problem from the TSB so they must have got whoever had done this but they never told me who.
Another good idea for people using there cards online (which I do) is when they ask for your date of birth give them a false one and therefore if anyone tries to obtain money from your bank, the bank 9 out of 10 times asks for date of birth the wrong date of birth will be given and they cannot get your money
A colleague of my has obtained an additional credit card with a very low (a few hundred pounds) limit. He uses this solely for the purpose of shopping on-line and postal/telephone shopping
In reply to Ronnie21 on Saturday 22/08/09 10:44
The Data Protection Act would only prevent Halifax from telling you (the customer) the name of the fraudster. There are specific exclusions detailed in the Act which enable bank fraud investigators to make whatever enquiries are deemed necessary & appropriate, in relation to the investigation, detection and prevention of fraud. If your money was transferred out of your Halifax account electronically all the details would be available which would enable Halifax to identify the fraudster themselves (if the beneficiary account was within Halifax) or to pass the information to the police so they could obtain details (if the beneficiary account was with another bank) - providing of course that the matter was actually reported as a crime.
A former bank fraud investigator, recently retired.
I recently identified a fraudulent payment of £1,305.00 to Thomson Holidays from my credit card account. When I telephoned my bank to report the fraud, on a Sunday morning, the call was answered by an overseas call centre and I was informed that the department which dealt with such matters did not work at the weekend! I was asked to ring back the next day. So I asked if they therefore accepted and condoned the fraudulent use of my card over the weekend. Eventually, and with much poor grace, details of the fraudulent transaction were taken and my credit card acount was stopped/closed (at my insistence). It took over 26 minutes to make the report - I was highly unimpressed.
After using the internet, my credit card details were cloned and purchases were made using the details. Fortunately both my credit card company and the supplier of the goods queried the transactions which were refused.
Perhaps the suppliers and the credit card company were able to follow this up as the details were determined quickly (they should have been able to send a package and see who it was delivered to), but i doubt there are enough police/investigators to do so.
Surely one simple solution would be to send goods only to the registered address of the cardholder.
As I use my credit card for internet purchases very infrequently, I think I know which organisation was involved in the cloning of my card. I won't be using them again!
I have checked my accounts online this morning and I have been scammed too. I am so annoyed and will have to get in touch with the bank this evening after work. I vaguely remember the phone call and I had pointed out it would be no use to me! I am so annoyed with myself for giving my details! I can't believe they have taken money with no confirming signature from me and I am now over draw. I am not even sure if I have kept the paper work.
I AM SO ANNOYED!
i recently moved house and was reently contacted by a home shopping catalogue who stated i owed them severalhundred pounds on goods i had supposed to have ordered even though i had moved from the address some 6 months earlier, it turned out they sent some advertising literature to the address and the new occupants had ordered goods in my name ,although it was straight forward to sort out and exonerate myself of this debt the police refused to prosecute them as the crime was against the home catalogue company and not myself even though the fraudsters had used my name!!and had caused a great deal of innconveniance to myself and wasted time and hassle along with the prospect of further crimes in my name !
surely a crime has taken plae that is in the public interest for the police to instagate legal proceedings gainst them??????
I was sold the same thing £1 direct debit for a 3 week free trial of discount shopping but i never used it then i noticed that £98.00 had been taken out of my bank account with out my consent. I canseled the direct debit now i need to get my money back anybody got any tips thank you
I telephoned to find that someone had tried to use my Barclaycard to order, in total, over £450's worth of children's clothes to be delivered to an address that was not my ‘home address'. It seems the fraudster knew my home address, which they had entered on the order form, but wanted the items delivered to an address over 400 miles away.
If the orders had been for “less than £250 on one day”, the company told me it would have been actioned without contacting me and that the company’s policy was NOT to telephone a mobile number for “order confirmation” (the fraudster gave only a mobile number – which they would not give me!).
l telephoned Barclaycard immediately and checked with them the recent 'purchases', to establish that two other transactions had gone through the system the day before - one for £70.50 to 'National Express', and the other to a different children’s clothes internet company for £220.58. An immediate stop was put on the card and, eventually, I was refunded these two fraudulent transactions.
It was obvious that these transactions needed not only my card number and my home address, but also the code on the back of the card. My PIN number did not seem to have been compromised on this occasion (but was changed along with my credit card number).
Generally, I separate my purchases, using my American Express Card, plus a Nationwide credit card for ALL ‘on-line’ purchases. The Barclaycard is only used for occasions when American Express is not accepted (such as at B&Q, restaurants, and smaller shops).
I was thus able to define the most likely occasion when my Barclaycard was compromised. Three days before the fraudulent transactions, I had paid for a watch repair in Edinburgh using the Barclaycard for payment. The ‘lady’ who processed the transaction would thus have had access to my home address. When paying, initially she told me that my card would have to be ‘processed manually’. The shop owner then told her that the machine was ‘now working’. However, she had my card in her hand, possibly for sufficient time to memorise the first 12 numbers of the card (the last 4 appear on the receipt) before putting it into the chip & pin machine herself for my PIN number. BUT, in particular, I did see her examine the reverse side of the card (when she would certainly have had time to note the 3 digit code on the reverse) when I gave her my credit card. At the time, I assumed she was examining it to check that it was signed before putting it into the embossing machine. Prior to that occasion, I had definitely not used the card for almost 3 weeks.
So, apart from not allowing your credit card out of your sight, watch out for anyone examining the reverse of your card to access the 3 digit code.
I provided this information to Barclaycard but was not told if there was any outcome. I have since found out that it is the retailers who have to cover losses such as this. Hopefully, my reaction was rapid enough for the items not to have been sent to the fraudster!
Approx 6 years ago whilst in Toronto Canada i bought a digital camera in a Korean camera store. I noticed they put my card under the counter just before asking me to enter my pin. I challenged them and asked what they were doing, but they convinced me that the machine was under the counter so i let my good nature trust them.
Whilst on the flight home they purchased $4861 of car accessories. Fortunately for me i used my card whilst on the plane so the card company refunded me in full.
This was before i knew anything of someone being able to clone your card though.
Happily i am now completely debt free so no chance of it ever happening again.
I was cold called from the money club last year, i agreed to join for that year and never used it.
This morning i became aware they took money from my account without any notification and trying to get any joy from them is like trying to get blood from a stone its ridiculous they are SO NOT helpful.
I would warn everyone DO NOT join them they con you and dont help you at all.
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