The Results - Best Service Awards 2009

Best current account – online services

Winner: First Direct

Runner-up: Smile

Best current account – call service

Winner: First Direct

Runner-up: Smile

Best current account – branches

Winner: Royal Bank of Scotland

Runner-up: Nationwide

Best savings accounts – online services

Winner: First Direct

Runner-up: NatWest

Best mortgage – overall customer services for remortgages

Winner: Nationwide

Runner-up: Abbey

Mortgages overall

Winner: Nationwide

Runner-up: HSBC

Best personal loan provider – up to £10k

Winner: Alliance & Leicester

Runner-up: Lloyds TSB

Best personal loan provider – over £10k

Winner: Alliance & Leiecester

Runner-up: NatWest

Best overall credit card –paying bills each month

Winner: Capital One

Runner-up: Marks & Spencer Money

Best overall credit card – outstanding balances held

Winner: Tesco

Runner-up: Virgin Money

Best credit card – call centre service

Winner: American Express

Runner-up: Tesco Personal Finance

Best credit card – online services

Winner: Egg

Runner-up: Capital One

Best Home Insurance Provider

Winner: LV=

Runner-up: Saga

Best Motor Insurance Provider

Winner: Saga

Runner-up: LV=

Best travel insurance provider

Winner: InsureandGo

Runner-up: Lloyds TSB

Best savings provider for service

Winner: First Direct

Runner-up: NatWest

Best cash ISA provider for service

Winner: NatWest

Runner-up: Halifax