Half of Moneywise users would like the option to switch water provider

Changing utilities

Over half of Moneywise.co.uk users (53%) would like the option to switch water provider, our latest poll results have found.

Currently, you have to stick with the water provider that services your local area.

But a recent report from industry regulator Ofwat highlighted how households could save £8 per year if competition was introduced, while it could also improve competition.

The government will now decide what to do.


Nearly three in ten (27%) of the 664 Moneywise users who voted in our latest poll, would like the option to switch water provider to save on their bill.

And while a further 26% of Moneywise users aren’t interested in a saving of £8 per year, they would like the option to switch provider for other benefits, such as improved customer service.


In contrast, 45% of those who voted said they’re not interested in switching water provider – 36% said this is because the £8 annual saving is too small, while 9% said that even if the saving was larger they think the market works fine as it stands. 

See the full results in the pie chart below (click to enlarge).

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Your Comments

Good to know that the majority of subscribers are keen to have the option to switch their current water retailer, but don't forget that if you're the owner of a micro or small business - or any non-household business - you will be able to switch in six months' time - from April 2017. You can find out more at www.open-water.org.uk.

Hi MOSL Staff, thank you for your helpful comment. We featured it on the Letters page of our November 2016 magazine edition, as it raises a good point for small business owners.