More than a third of Moneywise readers successfully use price promises

Price promise checkout

More than three in 10 (35%) users have successfully used price promises to claim the difference back if they can find an item cheaper elsewhere, according to our latest poll result. 

In contrast, just one in 10 (11%) has had no success when trying to use a price promise.

However, more than half of people (51%) have never tried to use a price promise in the first place. 


Retailers’ ‘price promises’ generally enable shoppers to claim back the difference in price if they find an item cheaper at a rival retailer’s shop. The John Lewis price promise is probably the most well known, although many other retailers offer their own schemes. 

We’re publishing a guide on how to make the most of price matches soon, and what to watch out for when using them – sign up to our newsletter to ensure you don’t miss out on its launch.

Just 3% of Moneywise users had never heard of price promises, according to the poll, which ran between 23 and 30 August 2016 and received 342 votes.

See the pie chart below for the full results (click to enlarge): 

More about