TalkTalk broadband and TV prices rise again


TalkTalk phone, broadband and television customers are facing a price hike later this summer - just months after the telecoms firm raised its line rental prices.

From 1 July, the cost of its broadband and TV packages will increase by £1.50 a month (£18 a year). For its Simply Broadband deal, this means a price rise from £3.50 to £5 a month – an increase of 43% – while those on its TV Essential deals will see their bill increase to £10 a month.

The move from TalkTalk, the UK's fourth largest broadband provider, comes after it announced in December that it would be following BT and Sky by increasing the cost of its line rental from £15.95 a month to £16.70, as well as increasing call charges on its Anytime UK Calls package from £5 to £7.50 a month.

A TalkTalk spokesperson said: "We're committed to providing Britain's best-value TV, broadband, calls and mobile as well as the best service possible. Over the past year we've made our broadband smarter, faster and more reliable, while also adding more great entertainment to TalkTalk TV. In making these improvements, some prices will increase."

Vote with your feet

In response to the announcement, Ewan Taylor-Gibson, broadband and TV expert at comparison site urged people to make sure they were on the most appropriate package.

"A second set of price rises in less than a year is disappointing news for TalkTalk customers. If you are unhappy about the increases, then you can vote with your feet, and leave without incurring any additional charges," he said.

"It's good housekeeping to regularly review your home phone, TV and broadband costs, to check when your contract is up and make sure you are getting the best deal.

"If you have all three services with one provider and are willing to switch, it's worth doing your research and taking advantage of low introductory offers, as this could make you some significant savings."

Last week, TalkTalk announced it would be launching the UK's lowest priced unlimited SIM-only deal in the competitive mobile phone market. For just £12 a month, customers can get unlimited data on 3G and texts on a 30-day rolling contract.

Your Comments

the increase in basic packages will of course hurt the poor the most and by increasing basic not superfast, they will reduce the differential, forcing people into taking fibre because it will end up costing almost the same.  Another rip off to hurt those striggling to pay bills and who need the services for work or for their kids

Mine drops considerably after 9pm 

Talk Talk are also removing 0845 and 0870 from the Anytime UK Calls Boost.

After nearly 20 years with TalkTalk I have now decided it's time to give them their marching orders. Last December my bill increased by nearly 50% on the same package and at the same time their email service was down for almost a week. Their latest announcement of a 43% increase on my broadband package was the final straw. They failed to mention that the 0845 and 0870 calls that were previously included as free calls would also be charged for after June. When I contacted TalkTalk to say I was leaving they tried to persuade me with offers including the rise of £1,50 suspended until the end of my contract. With only one month left os my contract this was like a slap in the face. When I told them who I was going to they also told me downright lies regarding the other service provider throttling back broadband speeds in the evening (NOT TRUE) and also Antivirus software included with the other provider would be charged for after 3 months (ALSO NOT TRUE).
I no longer feel that TalkTalk is a trustworthy ethical service provider and have voted with my feet and going to another company who offer much the same service I require and also have UK based call centres without being passed from one person to the next like TalkTalk do.