Half of broadband customers haven't switched for 4 years
Over half of British consumers have not switched broadband providers for four years or more, with 28% stating they have never switched.
The survey, by broadbandchoices.co.uk, indicates that households are just as apathetic when it comes to broadband than they are with other products and services.
While a fifth of people surveyed by broadbandchoices had switched broadband provider in the last year, 8% hadn't switched for 18 months, 11% hadn't switched for two years and 9% hadn't switched for three years.
The firm said this broadband apathy means many consumers are being stung with overpriced, outdated packages.
Dominic Baliszewski, telecoms expert at broadbandchoices.co.uk, said: "Switching apathy is also still a prevalent problem. These customers [who haven't switched for at least four years] are essentially overpaying for outdated broadband packages and could instantly save themselves a significant amount of money by switching, as well as netting themselves a better, faster service.
"It is incredibly easy to switch providers nowadays with price comparison websites taking the hard work out of finding a better broadband deal."
The website also recently conducted a customer satisfaction survey, which resulted in a top award for Plusnet, clinching top prize for quality & reliability, customer service, value for money, speed of service activation, online security features and best overall provider.
BT took two prizes (best quality of router and Wi-Fi hotspots), while Virgin Media retained its title of fastest broadband provider, winning the gong for best broadband speed.
An account opened with a clearing bank (few building societies offer current accounts) that provides the ability to draw cash (usually via a debit card) or cheques from the account. Some pay fairly minimal rates of interest if the account is in credit. Most current accounts insist your monthly income (salary or pension) is paid directly in each month and they offer a number of optional services – such as overdrafts and charge cards – which are negotiable but will incur fees.
This is a mutual organisation owned by its members and not by shareholders. These societies offer a range of financial services but have historically concentrated on taking deposits from savers and lending the money to borrowers as mortgages, hence the name. In the mid-1990s many societies “demutualised” and became banks. One academic study (Heffernan, 2003) found demutualised societies’ pricing on deposits and mortgages was more favourable to shareholders than to customers, with the remaining mutual building societies offering consistently better rates. In 1900, there were 2,286 building societies in the UK; in 2011, there are just 51.