Marks & Spencer launches in-store bank

Marks & Spencer

High street chain Marks & Spencer has announced it will launch in-store bank branches from July this year.

Current account will be available from the autumn, with mortgages to follow at a later date.

The new venture will be backed by HSBC. The flagship branch will be in Marble Arch, London, and it will open in July. In addition, there will be 50 branches opened in the next two years, creating 500 extra jobs.

Customers will have access to the M&S bank during shop opening times, allowing people to bank while they shop, which will be twice as long as traditional high street banks.

Those wishing to sign up for a current account can pre-register in July and there will also be 24-hour online access available. 

M&S aims to create an alternative to the high street bank and branches will include standard banking facilities, such as private meeting rooms and self-service banking points along with more personal touches such as M&S furniture and fresh flowers. 

Marc Bolland, chief executive for M&S, says: “This bank will be built on M&S values; putting the customer at the heart of the proposition and delivering the exceptional service that sets us apart from the competition.”  

Joe Garner, head of HSBC in the UK, echoes this sentiment: “This is our most significant innovation in retail banking since we launched First Direct over 22 years ago. It is concrete evidence of HSBC increasing innovation, competition and investment in the UK.”


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 I don't think that linking up with HSBC is a good move for M & S,
It seems to me that they are heading down the same route as Sainsburys and Tesco.
If they really want to be a real alternative, do as Metro Bank Have done and design their own branches and run them as a trully independent bank, not jump into bed with an established bank that still is more concerned with how much they can sell you rather than offer a decent level of customer service.
First Direct is the jewel in the crown for HSBC, but you don't get the same level of service from HSBC's branch network.
HSBC, like other old school banks (and some building societies) are moving towrads automated telling machines in their branches  (with the resulting staff reductions) is this what M&S really want to be Associated with?
Follow the Metro Bank different!