Scam of the week: the 'card courier' scam

£1.5 million lost to card courier scam

A card scam in which people are tricked into handing over their bank card details and pin numbers has seen customers duped out of £1.5 million in the last 12 months.

The scam works by the victim being telephoned by the fraudster to renew their debit or credit card owing to a fraud on the account. The owner is told to key in their pin number on the phone and a courier is sent out to collect the card. The card is then sent direct to the criminal who also has the pin number.

The majority of victims are older adults and the scammers often give an alternative number for people to call back on to ensure the call is genuine. But instead of hanging up many people are tricked into thinking the call is from their bank and stay on the line.

In total, £1.5 million has been lost to this type of crime. 

If you think you've been scammed get in touch by leaving a comment below or emailing us on and let us know exactly what has happened.


The UK Payments Council has urged people never to hand over their card to anyone who has come to the door, never to enter their pin number over the telephone and to always speak to their bank securely by making sure there is a dial tone when calling and only ever using the bank’s advertised number.

"Many of us feel confident that we can spot fraudsters but this type of crime can be sophisticated and could happen to anyone," warns DCR Paul Barnard, head of the bank sponsored dedicated cheque and plastic crime unit (DCPCU).

"While we have seen an increase in this type of fraud, we know collectively we can stamp it out. If you have friends or relatives who you feel may be vulnerable to this, please help them to be more aware of the potential risks and what to look out for," he adds.

Your Comments

Card scam:
Always 'phone your bank back to check on anything dubious. Use the number found on correspondence or telephone directory.
If you were 'phoned on your landline, use your mobile to 'phone your bank.
If you were 'phoned on your mobile, use your landline to 'phone your bank.