Five absurd holiday clauses
If you think your travel insurance leaves you fully covered, you could be in for a nasty surprise when you come to make a claim. We reveal how travel insurance firms get out of paying up.
We all know that travel insurance is a must-have - if you have an accident on holiday it's costly. But what happens when your insurer won't cough up because of a ridiculous clause?
Here are five shockers to watch out for.
Insurers will expect you to have a receipt for anything lost or stolen – even if you bought it years ago. If you don't have receipts, take a photograph of your belongings before you travel.
Figures show we tend to drink more abroad than we would at home. But having a tipple could make any insurance claim void. There's no exact limit on how much drink is allowed, as long as you are still in control of your actions.
Getting extra cover for extreme sports and skiing is a given these days. But some insurers take a wide-ranging view of what extreme is. Take the kids rowing, for example, and your policy is pointless.
Unfortunately planning ahead is the only way to protect yourself. Check your health insurance policy and pay the extra to cover sports you might play.
If you have something stolen you'll need a police report to make a claim. Fair enough, but did you know you need it within 24 hours? Report any crimes as soon as you become aware of them. If the police station is closed when you report the theft your insurer should understand the delay, as long as you show you've tried.
If you cancel your holiday because someone in your family dies, you policy might not pay out.
If a parent, sibling or child dies that would be accepted but a grandparent, aunt or uncle probably wouldn't. Make sure you check with your insurer.
Insurers rely on you not knowing the details. So the key is to always read the long policy documents. It's boring but if you don't you'll miss exactly what you're covered for.

I had a problem with Aviva on a Home claim, and in the end wrote to the Chief Executive saying that I had written in the hpe that this problem could be resolved before I brought it to 'a wider auduence'. I got a quick and satisfactory response. If you give up they've won, and that's what a lot of companies count on. Be dogged, resolute and ' Nil Carborundum Illegitimi!'.
Another one to look out for is most insurance policies don't pay out for travel within the UK.
So if you holiday off to the Channel Islands for example, maybe a holiday to you but not to the insurance companies.
I live near Manchester airport and most of the long haul adventure holidays I book only depart from London Heathrow or Gatwick airports and use charter flights not the main airlines so I can't book a connecting flight. If the check in is very early in the morning there are no flights which will arrive in time and I have no option but to fly down the night before and get overnight accommodation.
On the 18th December the check in time for my flight to Bangkok and then onto Laos was 7am. Due to snow internal and external flights were cancelled and I had to take a combination of taxis and a train to return home. My holiday company re-imbursed me for the cost of the holiday but my insurers would not as they said my holiday started from the point of international departure. I was £97 out of pocket despite purchasing the top level of cover!
I have an annual insurance with Insure and Go. When I travelled to New Zealand in June, I was stuck in Sydney for 3 days due to the ashcloud from Chilli. I tried to claim expenses, but Insure and Go will only cover the FIRST part of my flight, hence as soon as one lands for transfer, the insurance is void for travel delays. I think this is a most unreasonable clause. Please be aware when flying long distance.
Re Peter Farmer entry of 15 June 2011: The Channel Islands are not in the UK (neither is the Isle of Man).