Guard against life's booby traps
As we bump along the road to eventual economic recovery, the focus this autumn is on how to preserve your wealth. Investors and savers are urged to check their pension, check their investments and protect their assets.
But what about protecting your lifestyle? Unemployment is at its highest rate in 10 years and the risk of falling ill and losing a valuable salary is still a real threat.
Reining in spending and prudent budgeting are useful tips to ride out the recession, but failing to make provisions if the going gets tough, health-wise or job-wise, is careless. Indeed, as our investment nest eggs continue to look lacklustre, now is the time to make sure insurance policies are up-to-date and in place to protect against the 'what if' question.
"Many customers with mortgages have no protection whatsoever - a recession is not the time to risk what they've worked for over the years," says Gerry Warner, protection development manager at Zurich Assurance.
"If they have a standard variable rate mortgage or a tracker, they are likely to be paying less today than six months ago, and some of that saving could be buying valuable protection cover."
When advice is right
But it's often tricky working out what sort of protection is right for you and the best way to buy it.
First up, is how to buy the product. You could go straight to the provider, see an independent financial adviser or discount broker, or go to a bank.
Even the likes of Tesco are selling life insurance where "you can get covered in just 15 minutes". You can bung a leaflet in your shopping trolley and when you get home simply ring up or go online and buy your policy.
So when does it pay to use a fast and possibly cheaper online route, with no advice, compared with the old-fashioned visit to an IFA?
Most experts advocate getting advice if you have any concerns about the protection you need. Susan Barclay, head of marketing at Scottish Provident, names critical illness and income protection as policies that would benefit from advice. "Not all plans are the same and they're not simple one-size-fits-all products."
According to Matt Morris, senior policy adviser at independent adviser LifeSearch, buying without advice is a risky move. "If you are not an insurance expert you will more than likely buy the wrong thing, but won't realise it until it's time to claim," he says. "If you buy without advice you cannot claim compensation for mis-selling under the Ombudsman. Without an adviser you have no one to help you fight a claim if it's declined."
Morris also warns against price comparison sites: "Often the cheapest quote will only be cheap if you have perfect health. Insurers that appear to be cheap usually fund this by charging very high prices to those who have less than perfect health, although you will only find this out after underwriting."
However, he concedes that if you understand insurance, have perfect health and know exactly what you need you might be able to get it cheaper through a non-advised sale. Warner agrees and says a simple life-only term assurance plan might lend itself to the non-advised route.
The online route
Waving the flag for the online discount brokers is Ian Williams, director of Cavendish Online.
The firm charges a fee instead of taking commission, and provides an execution-only service. "A discount broker like us - and there are two or three others - is the cleanest and cheapest way to buy protection," he claims. "A discount broker or IFA can get you a premium that is 25% to 30% less than going to the provider directly or to a tied bank. There is no advantage going to the provider directly; that should be your last resort."
Despite the different ways to shop for protection, Warner says the most common is still through an adviser.
"Some customers will be sufficiently interested to calibrate their own needs and to research the market, but most won't have the interest or inclination," he says. "The danger is that the customer buys a less appropriate type of cover or calculates the wrong amount of cover."
As for the supermarkets, Mark Loydall, director of Cambourne Financial Planning, advises people to tread very carefully: "A few years ago I looked at a critical illness policy on behalf of a client. It had been sold directly by a well-known supermarket. The policy did not even include proper cover for a heart attack."
However, a spokesperson for Tesco Personal Finance argues that for customers who want to buy simpler products such as life insurance directly, Tesco provides a competitive and straightforward solution.
Mortgage payment protection insurance (MPPI) and payment protection insurance (PPI) are two types of protection that most people are familiar with, and may own themselves. However, that doesn't mean it's the best product to have.
MPPI is normally the default policy sold by the mortgage lender. "Banks and mortgage lenders have made huge profits from MPPI and PPI and so have sold it in huge numbers," explains Morris. "It is just a tick-box exercise so is very easy to sell compared to, say, family income benefit and income protection."
According to Williams, they are both famous for not paying out.
Loydall says PPI is considered essential by most clients - possibly a hangover from when it was a compulsory product from most lenders - and is therefore a popular product. "Any other cover is considered optional and most people think 'it will never happen to me'," he says. "Of course it does happen and the state only provides modestly."
So what other cover might you need and are there better value policies out there? Income protection, where you receive tax-free replacement income in the event of ill health until you return to work, the policy expires or death, is more comprehensive than MPPI or PPI, but as it typically needs advice and can be a complicated process few are sold each year.
Warner comments: "Income protection should be a cornerstone of financial planning - it protects our lifestyle."
He says sales increased marginally in 2008 but are still low in comparison to perceived customer needs. "It's commonly reported that only one in 10 working adults have any individual income protection, although a number will have benefits through an employer's group scheme."
Morris adds: "Income protection is certainly much better value than PPI or MPPI based on what you get for your money."
A 40-year-old male non-smoker could expect to pay around £12 per month for a cheap accident and sickness policy (similar to MPPI) with £12,000 worth of cover. This would pay out £1,000 a month for up to a year if he was unable to work due to accident or sickness.
Income protection, on the other hand, would cost £33.33 (for Zurich Life's policy) and give £300,000 worth of cover. This would offer more comprehensive cover and pay out for as long as he was unable to work.
As well as being more comprehensive, income protection also has less exclusions. Stress and backache are said to be two of the major reasons why people are unable to work: income protection typically covers this but MPPI and PPI won't.
Family income benefit is another product that pays out a monthly amount instead of a lump sum. It is unpopular due to the need for specialist advice and a lack of awareness among the public.
As the name suggests, it helps protect your family from financial hardship by providing a guaranteed monthly income for the remainder of the policy term if you die. The income is paid to the dependant(s) and can help towards paying mortgages and loans, meaning those types of protection may not be needed.
Warner says the policy is useful while children are being raised and educated, and Barclay says it's especially beneficial for families on a tight budget.
This article was originally published in Money Observer - Moneywise's sister publication - in September 2009
The practice of a dishonest salesperson misrepresenting or misleading an investor about the characteristics of a product or service. For example, selling a person with no dependants a whole-of-life policy. There have been notable mis-selling scandals in the past, including endowment policies tied to mortgages, employees persuaded to leave final salary pensions in favour of money purchase pensions (which paid large commissions to salespeople) and payment protection insurance. There is no legal definition of mis-selling; rather the Financial Services Authority (FSA) issues clarifying guidelines and hopes companies comply with them.
Payment protection insurance is designed to cover you should you fall ill, have an accident or lose your job and can’t make repayments on loans or credit cards. However, research by consumer watchdogs found the cover to be overpriced, filled with exclusions (policies exclude self-employment, contract employees and pre-existing medical conditions) and were often mis-sold because the exclusions were never fully explained. In May 2011, the High Court ruled banks had knowingly mis-sold PPI and ordered them to compensate around two million consumers.
Term assurance provides cover for a fixed term with the sum assured payable only on death. Term assurance premiums are based primarily on the age and health of the life assured, the sum assured and the policy term. The older the life assured or the longer the policy term, the higher the premium will generally be. There are generally two types of term assurance. Level term assurance premiums are fixed for the duration of the insurance term and a payment will only be made if a death occurs during the insurance period and with decreasing term assurance, life cover decreases during the insurance term reducing the cash payout the longer the term runs and this is reflected in the premium.
Generally thought of as being interchangeable with life assurance, but isn’t. Life insurance insures you for a specific period of time, at a premium fixed by your age, health and the amount the life is insured for. If you die while the policy is in force, the insurance company pays the claim. However, if you survive to the end of the term or cease paying the premiums, the policy is finished and has no remaining value whatsoever as it only has any value if you have a claim. For this reason, life insurance is much cheaper than life assurance (also called whole of life).
A financial adviser who is not tied to any financial services company (such as a bank or insurance company) and is authorised by the Financial Services Authority (FSA). They can advise on financial products to suit your circumstances. All IFAs have to give consumers the choice of paying by fees or commission and have to explain which would best suit the customer in that particular instance. Also, if commission is paid either by the client or the financial service provider recommended by the IFA, the IFA must disclose what that commission is.
Describes the relationship between a client and a stockbroker or independent financial adviser whereby the broker or adviser acts solely on the client’s instructions and doesn’t offer any advice on which shares to invest in or financial products to buy and simply “executes” the wishes of the client, regardless if they are judged to be sound or wrong. Other types of broking service offered are advisory (whereby the client/investor makes the final decisions, but the broker offers advice) and discretionary (whereby the broker manages the portfolio entirely and makes all the decisions on behalf of the client).
If you’ve have a complaint about a financial service product you have bought but the company you bought it from refuses to resolve your problem after eight weeks, the Ombudsman can help. The Ombudsman will investigate and resolve the matter. The Ombudsman is independent and its service is free to consumers. The Ombudsman may find in the company’s favour but consumers don’t have accept its decision and are always free to go to court instead. But if they do accept an Ombudsman’s decision, it is binding both on them and on the business.
Generally thought of as being interchangeable with insurance but isn’t. Assurance is cover for events that WILL happen but at an unspecified point in the future (such as retirement and death) and insurance covers events that MAY happen (such as fire, theft and accidents). Therefore you buy life assurance (you will die, but don’t know when) and car insurance (you may have an accident). Assurance policies are for a fixed term, with a fixed payout, and unlike life insurance have an investment aspect: as a life assurance policy increases in value, the bonuses attached to it build up. If you die during the fixed term, the policy pays out the sum assured. However, if you survive to the end of the policy, you then get the annual bonuses plus a terminal bonus.