Glossary: Loss adjuster

Insurance claims specialists that investigate contentious claims on behalf of insurance companies or policyholders. They investigate at the scene of an incident and establish the causes of the ‘loss’ (damage or destruction of property) and whether it is covered by the insurance policy. They then write reports for the insurer, assessing the validity of the claim and recommend if the insurer should pay out and, if so, how much.

Relevant to: Other insurance

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