Which firms deserve to be named and shamed?
The financial regulator has proposed forcing banks and other regulated firms to be more transparent and reveal how many customer complaints they receive... the view being that the threat of being named and shamed will make banks pull up their socks when it comes to dealing with complaints.
But banks are likely to object, especially those that fear harsh media comment.
In the meantime, Moneywise wants to know what you think about the complaint procedures of banks or other firms you have dealt with… how quickly was your complaint answered, did you get a good resolution or even compensation? Or were you left with little more but a standard apology?