How to get faster broadband
Broadband providers suck us in with the promise of super fast speeds but what we actually receive is often much slower. Follow our Moneywise TV tips to improve your broadband speed.
For the second year running, research from Ofcom found that not a single broadband provider actually delivers their advertised speeds. The difference between headline and actual speeds is misleading consumers, but until the industry gets its act together, there are a few simple ways to improve your speed at home.
Start by testing the speed of your broadband. Check out an online speed test to measure the speed of your connection. This will show the difference to your provider's advertised rate and help to work out how small changes can improve the speed.
If you use the internet a lot to download music and watch TV shows on channels such as iPlayer and 4onDemand, you could be exceeding your limit which will make the connection run much slower. Consider switching to a deal with unlimited downloads or use a broadband download monitor to keep an eye on your usage.
If you have wireless broadband make sure your network is secure. Your connection should be protected with a password, otherwise anyone in range of your network could be using your broadband. This will affect the speed as the more people using your connection, the slower it will be.
Make sure your internet software is up to date. Having the latest version of your web browser will help with the efficiency of your connection, as web pages should download faster.
Empty your cache. Whenever you visit a webpage your browser will store or 'cache' it. Over time the cache fills up and clearing it often can help to improve the speed of your browser.
Whatever applications you have on your computer, make sure that they are not set to open automatically each time it's turned on. The more happening in the background when you're using the internet, the slower it will be.
There are numerous reasons why your connection might be slow so if these don't help contact your provider.
And if your complaint falls on deaf ears don't be afraid to escalate your complaint to your provider's independent dispute resolution service.
You can also get plenty more advice on challenging your provider at Moneywise.co.uk.