The 2010 Shortlist - Best Customer Service

Best current account overall

• Co-operative
• Coventry BS
• First Direct
• Nationwide
• RBS
• Smile

Best current account for online service

• Co-operative
• Coventry BS
• First Direct
• Nationwide
• NatWest
• Smile

Best current account for call centre service

• Co-operative
• Coventry BS
• First Direct
• Nationwide
• RBS
• Smile

Best current account for branches

• Bank of Scotland
• Co-operative
• Coventry BS
• Nationwide
• NatWest
• RBS

Best savings account for online services

• Coventry BS
• First Direct
• ING Direct
• NatWest
• RBS
• Smile

Best customer service for mortgages overall

• Britannia BS
• Coventry BS
• First Direct
• HSBC
• Nationwide
• Woolwich

Best personal loan provider

• Alliance & Leicester (Santander)
• Barclaycard
• First Direct
• Halifax
• Northern Rock
• Zopa

Best credit card for ease of fraud protection

• Asda
• Co-operative
• First Direct
• John Lewis
• Smile
• Tesco

Best credit card for online service

• American Express
• Capital One
• Egg
• First Direct
• Marks & Spencer
• Smile

Best credit card for call centre service

• American Express
• Co-operative
• First Direct
• John Lewis
• Sainsbury
• Smile

Best credit card overall

• American Express
• Egg
• First Direct
• John Lewis
• Marks & Spencer
• Nationwide
• Tesco

Best home insurance provider for service

• Castle Cover
• Marks & Spencer
• NFU Mutual
• Saga
• Tesco
• The Co-operative

Best motor insurance provider for service

• Churchill
• LV=
• Marks & Spencer
• Saga
• Sheila’s Wheels
• Swiftcover

Best travel insurance provider for service

• Direct Travel Insurance
• First Direct
• Marks & Spencer Money
• Post Office
• Saga
• Tesco

Best Savings provider for service

• Coventry BS
• Egg
• First Direct
• ING Direct
• Lloyds TSB
• Tesco Personal Finance

Best cash ISA provider for service

• Britannia BS
• Coventry BS
• First Direct
• Principality BS
• Standard Life
• Yorkshire BS

Best critical illness provider for service

• AXA
• BUPA
• Norwich Union/Aviva
• Scottish Provident
• Scottish Widows
• Zurich

Best income protection provider for service

• AXA
• Friends Provident
• Legal & General
• LV=
• Norwich Union/ Aviva
• Zurich

Best provider for Private Medical Insurance

• AXA PPP
• BUPA
• Norwich Union/Aviva
• Pru Health
• Simplyhealth
• Standard Life Healthcare