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Customer Service Awards
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The Results - Overall Most Trusted Company
The winner of the overall most trusted company: Nationwide
The 2011 winners
first direct
Overall winner
Nationwide Building Society
Highly commended
Most trusted providers
NS&I
Cash ISA
See more Cash ISA results...
first direct
Credit Card
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smile
Current Account
See more Current Account results...
NFU Mutual
Home Insurance
See more Home Insurance results...
Tesco Bank
Life Insurance
See more Life Insurance results...
first direct
Mortgage
See more Mortgage results...
NFU Mutual
Motor Insurance
See more Motor Insurance results...
Zopa
Personal Loan
See more Personal Loan results...
Benenden Healthcare Society
Private Medical Insurance
See more Private Medical Insurance results...
first direct
Savings Account
See more Savings Account results...
first direct
Travel Insurance
See more Travel Insurance results...
Best for customer service
Leeds Building Society
Cash ISA - consistency of rates
See more Cash ISA results...
first direct
Cash ISA - online service
See more Cash ISA results...
first direct
Credit Card - call centre service
See more Credit Card results...
first direct
Credit Card - online service
See more Credit Card results...
The Co-operative Bank
Current Account - branches
See more Current Account results...
first direct
Current Account - call centre service
See more Current Account results...
smile
Current Account - online service
See more Current Account results...
NFU Mutual
Home Insurance - claims
See more Home Insurance results...
NFU Mutual
Home Insurance - service
See more Home Insurance results...
first direct
Mortgage - application process
See more Mortgage results...
first direct
Mortgage - competitive rate of interest
See more Mortgage results...
NFU Mutual
Motor Insurance - claims
See more Motor Insurance results...
NFU Mutual
Motor Insurance - service
See more Motor Insurance results...
Post Office
Savings Account - consistency of rates
See more Savings Account results...
first direct
Savings Account - online service
See more Savings Account results...
In-depth Coverage
Moneywise Consumer Opinion Survey 2012
The most and least trusted customer service providers
First Direct offers best customer service in the UK
Santander voted worst for customer service
Santander: The bank people love to hate
Will increased competition improve banks' poor customer service?
The best and worst savings account providers for customer service
The best and worst current account providers for customer service
The best and worst cash ISA providers for customer service
The best and worst credit card providers for customer service
The best and worst loan providers for customer service
The best and worst home insurance providers for customer service
The most trusted mortgage provider for customer service
The best and worst motor insurance providers for customer service
The most trusted travel insurance provider for customer service
The most trusted protection insurance providers for customer service
How to complain
How to switch service providers
Should I switch service providers?
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One thing to do this week
Investment round-up
Money saving and money management ideas
Ideas and offers from third parties
Editor's Picks
Royal Bank of Scotland fixed-rate ISA pays 4.20% AER
Yorkshire Bank fixed-rate saver pays 4.70% AER
Bank of England injects £50 billion into the economy
Bad decisions cost you 24% of your pension
Buy-to-let market spikes in 2011
Vote now on our poll
Is it fair that Fred Goodwin was stripped of his knighthood?:
YES: The failures at RBS helped cause the financial crisis and he was responsible
YES: It's an extreme measure but an understandable one
NO: He handled things poorly, but he isn't a criminal
NO: He didn't act alone. It is unfair to lay all the blame at his door
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