Customer Service Awards 2015

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Overall Winners 2015

Most Trusted Financial Provider First Direct
Most Trusted Insurer NFU Mutual
Most Trusted Mainstream Bank Santander
Most Trusted Challenger Bank Metro Bank

Most Trusted Providers 2015

Product Category Winner
Current Account Metro Bank
Credit Card First Direct
Savings Account Coventry Building Society
Cash ISAs Coventry Building Society
P2P Platforms Ratesetter
Personal Loan Zopa
Mortgage First Direct
Home Insurance NFU Mutual
Car Insurance CSIS
Insurance Comparison Sites Topcashback
Travel Insurance LV=
Pet Insurance Animal Friends
Life Insurance LV=
Health Insurance Benenden Health
Business Banking Barclays

* The Moneywise Customer Service Awards Survey 2015 ran between 1st January and 31st March - more than 30,000 people took part. They were asked which companies they used for various financial services and then asked to rate them on criteria such as customer service, value for money and trustworthiness. All providers were considered subject to receiving a minimum of 100 ratings from their customers.