Best Customer Service

The shortlisted companies in the ‘Best Customer Service’ categories are as follows:

Best Current Account - Online Service

• First Direct
• Halifax
• Lloyds TSB
• Nationwide
• Royal Bank of Scotland
• Smile

Best Current Account - Call Service

• Alliance & Leicester
• First Direct
• Nationwide
• NatWest
• Royal Bank of Scotland
• Smile

Best Current Account – Branches

• Barclays
• Halifax
• Lloyds TSB
• Nationwide
• NatWest
• Royal Bank of Scotland

Best Savings Accounts – Online Services

• Cahoot
• Coventry Building Society
• First Direct
• Lloyds TSB
• NatWest
• Royal Bank of Scotland

Best Mortgage – Overall Customer Services for Remortgages

• Abbey
• Cheltenham & Gloucester
• Halifax
• Nationwide
• Woolwich

Mortgages overall

• Alliance & Leicester
• Cheltenham & Gloucester
• First Direct
• HSBC
• Nationwide
• Woolwich

Best Personal Loan provider – up to £10k

• Alliance & Leicester
• Barclaycard
• Black Horse
• Lloyds TSB
• NatWest
• Northern Rock

Best Personal Loan Provider – over £10k

• Alliance & Leicester
• HSBC
• Lloyds TSB
• NatWest
• Northern Rock

Best Overall Credit Card – Paying bills each month

• American Express
• Capital One
• Egg
• Marks & Spencer Money
• Nationwide
• Tesco Personal Finance

Best Overall Credit Card – Outstanding balances held

• Capital One
• Egg
• Halifax
• HSBC
• Tesco
• Virgin

Best Credit Card – Call centre service

• American Express
• Egg
• Halifax
• Marks & Spencer Money
• Tesco Personal Finance
• Virgin

Best Credit Card – Online services

• American Express
• Capital One
• Egg
• Marks & Spencer Money
• Nationwide
• Tesco Personal Finance

Best Home Insurance Provider

• Churchill
• Direct Line
• Halifax
• LV=
• More Th>n
• Saga

Best Motor Insurance Provider

• Admiral
• Churchill
• esure
• LV=
• Saga
• Swiftcover

Best Travel Insurance Provider

• Alliance & Leicester
• Flexi Cover Direct
• HSBC
• InsureAndGo
• Lloyds TSB

Best savings provider for service

• Alliance & Leicester
• First Direct
• ICICI
• ING Direct
• Nationwide
• NatWest

Best Cash ISA provider for service

• Alliance & Leicester
• Barclays
• Halifax
• Nationwide
• NatWest