Moneywise Customer Service Awards 2017


The Moneywise Customer Service Awards is your chance to tell us which financial services providers offer outstanding customer service and great value for money - and those that don't.

We all value customer service, but it’s especially important in the world of financial services. Good customer service breeds trust - and we’re more likely to trust the firms that treat us right.

This year almost 50,000 people gave their feedback on the biggest banks, insurance firms, and peer-to-peer lenders.

We have nominees across 29 categories, with the winners being announced at the glittering Moneywise Customer Service Awards ceremony in June. We will also publish the winners in the magazine and here at

Click here to see the shortlist


What the companies say:


"As a mutual run for the benefit of our members, our customers are at the heart of what we do and their trust is what we value most. After the scandals which have left so many consumers cynical and mistrustful of the financial services industry, securing such a positive vote of public confidence through the Moneywise Consumer Opinion Survey means a great deal to us."

YBS Chris Pilling, Chief Executive

"Sainsbury's Bank are supporting the Moneywise Consumer Opinion Survey as we believe in the values of the survey, in that providing strong products with the support of good customer service is what UK consumers are looking for. This survey highlights the companies offering good service above all else."

Sainsbury's Bank

"We strive incredibly hard to maintain the highest standards of customer service and while we have won the Moneywise Award on a number of occasions recently, we don’t rest on our laurels. We value feedback from our members and the Moneywise Consumer survey is an important element in helping us to understand what our membership thinks of the service we provide."

Benenden Peter Robinson, Group Member Services Director