Moneywise Customer Service Awards: 2012 Shortlist

Last updated: Jun 15th, 2012
Feature by Moneywise editorial team

Over 14,000 of you voted, making it the biggest customer service survey about financial providers in Britain.

The winners will be revealed on 21 June.

We'd also like to congratulate Lyndsey from Manchester who won our £1,000 prize draw, and Gwen from Harrogate, Cameron from Lancashire and Marion from Wiltshire who all won £50 vouchers.

We are still waiting to hear from two of our £50 voucher winners so check your email to see if you have been contacted by us. If you do not contact us within 30 days of receipt a re-draw will take place to choose a new winners.

For more read our terms and conditions

The shortlist of the Most Trusted Companies is as follows:

OVERALL

Most Trusted Financial Provider

Coventry Building Society
First Direct
Nationwide Building Society
NatWest
Smile
The Co-operative Bank

CURRENT ACCOUNTS

Most Trusted Current Account Provider

Coventry Building Society
First Direct
Nationwide Building Society
Smile
The Co-operative Bank
Yorkshire Bank

Best Current Account for Branch Service

Barclays
Coventry Building Society
Lloyds TSB
Nationwide Building Society
Royal Bank of Scotland (RBS)
The Co-operative Bank

Best Current Account for Call Centre Service

Coventry Building Society
First Direct
Nationwide Building Society
Royal Bank of Scotland (RBS)
Smile
The Co-operative Bank

Best Current Account for Online Service

Coventry Building Society
First Direct
Nationwide Building Society
Royal Bank of Scotland (RBS)
Smile
The Co-operative Bank

CAR INSURANCE

Most Trusted Car Insurance Provider

CSIS
LV=
Marks & Spencer Money
NFU Mutual
Saga
The Co-operative Insurance

Most Trusted Car Insurance Provider for Claims

Admiral
Aviva
Churchill
Direct Line
LV=
Saga

Most Trusted Car Insurance Provider - Under 50s

AA
Aviva
LV=
MORE TH>N
Sheila's Wheels
Swiftcover.com

HOME INSURANCE

Most Trusted Home Insurance Provider

John Lewis
Marks & Spencer Money
Nationwide Building Society
NFU Mutual
Saga
The Co-operative Insurance

Most Trusted Home Insurance Provider for Claims

Direct Line
Halifax
Lloyds TSB
LV=
Nationwide Building Society
Saga

CREDIT CARDS

Most Trusted Credit Card Provider

American Express
First Direct
John Lewis
Marks & Spencer Money
Smile
The Co-operative Bank

CASH ISA

Most Trusted Savings & Cash ISAs Provider

Coventry Building Society
First Direct
National Savings & Investments
Nationwide Building Society
Post Office
Yorkshire Building Society

Best Cash ISA Provider - Consistency of Rates

Birmingham Midshires
Coventry Building Society
Nationwide Building Society
Northern Rock (now Virgin Money)
Post Office
Yorkshire Building Society

Best Cash ISA Provider - Competitiveness of Rates

AA
Birmingham Midshires
Coventry Building Society
Nationwide Building Society
Northern Rock (now Virgin Money)
Post Office

SAVINGS ACCOUNTS

Best Savings Provider - Consistency of Rates

Birmingham Midshires
Coventry Building Society
Derbyshire
Northern Rock (now Virgin Money)
Post Office
Yorkshire Building Society

Best Savings provider - Competitiveness of Rates

AA
Birmingham Midshires
Coventry Building Society
Derbyshire
Northern Rock (now Virgin Money)
Post Office

MORTGAGES

Most Trusted Mortgage Provider

Cheltenham & Gloucester
Coventry Building Society
First Direct
HSBC
Nationwide Building Society
Yorkshire Building Society

LIFE INSURANCE

Most trusted Life Insurer

Legal & General
LV=
PruProtect
Scottish Widows
Sun Life Direct
The Co-operative Insurance

LOANS

Most Trusted Loan Provider

First Direct
Lloyds TSB
Nationwide Building Society
RateSetter
Santander
Zopa

TRAVEL INSURANCE

Most Trusted Travel Insurance Provider

First Direct
Marks & Spencer Money
Nationwide Building Society
Post Office
Saga
The Co-operative Bank

HEALTH INSURANCE

Most Trusted Health Insurance Provider

Aviva
AXA PPP
Benenden Healthcare
Bupa
PruHealth
Simplyhealth