Banks claim that switching accounts is easy and hassle-free, but they don't always follow up on their promises. Moneywise takes the fight to Bank of Scotland.
Banks and building societies are selling packaged accounts without checking customers are eligible to use all the benefits – in particular their ability to claim on insurance policies, the Financial Services Authority (FSA) warns.
Our most used financial service is often our most neglected, but if you aren't happy with your current account it pays to switch. Moneywise TV explains how to pick the right one for you.
Paid for or premium accounts cost on average £14.05 a month but do you need to pay for your current account? Nathalie Bonney takes a closer look at banks' latest moneyspinners.
Even when you're watching the pennies, you can still make sure your favourite charity is able to keep up its essential work. Nathalie Bonney shows how.
Good customer service is like gold dust. Which is why we are delighted to announce the shortlist for Moneywise's third annual Customer Service Awards, which recognise the most trustworthy and reliable financial services companies in the UK.
Complaints against financial providers have risen steadily during the recession. Hannah Ricci looks at our top 10 complaints and shows how best to go about getting a resolution.
Internet banking was once at the cutting edge of financial technology but may soon be surpassed in popularity by mobile banking and contactless payments, as Richard Baker discovers.
